EXCITICA HELP - CUSTOMER SERVICE – CONTACT US

 

Help!

 

Customer Service

 

All Excitica sales are final and subject to these customer service policies. Please read this information before contacting us.

 

DOWNLOADING

When you order a book, a link will be displayed. This link will expire, so please download your ebooks promptly. If a link does expire before you are able to download a book, email us at help@excitica.com with your order number and we will assist you. We try to answer requests immediately, but may take up to 48 hours to respond.

 

If you have technical problems while downloading a book, contact us at help@excitica.com. Include your full name, your order number, a description of the problem, and any error messages you received.

 

REFUNDS/EXCHANGES

You can download any or all available ebook formats we sell for each title you purchase. We will exchange any book that is defective in formatting. However, if a book appears defective, please try downloading it again before requesting another copy at help@excitica.com or by using our contact form. When requesting a replacement due to a defective format, please include your full name, the title of the book, your order number, and a description of the problem.

 

Please note that Excitica cannot guarantee that our books will transfer to proprietary handheld devices.

 

Books may only be downloaded once within the time period allotted. Please keep a backup of your electronic books in a secure location, safe from underage readers. Excitica is not responsible for books that are lost due to hard drive failure, equipment failure, accidental deletion or other losses.

 

Your satisfaction is important to us, but the nature of ebooks makes returns impossible, as we cannot ensure that the returned merchandise is removed from all storage media. Unfortunately, Excitica cannot issue refunds for electronic books.

 

If you are unsatisfied with your purchase for any reason, don’t hesitate to write to help@excitica.com or use our contact form to let us know and we’ll do what we can to solve the problem.

 

COPYRIGHT

Excitica books are copyrighted and may not be shared with other readers in any format, including file sharing, printing, or re-selling by individual purchasers. Please respect our authors and their work. Don’t trade or share books illegally.

 

Excitica aggressively pursues copyright infringement. To report suspected violations, contact copyright@excitica.com

 

CONTACT CUSTOMER SERVICE

If you have questions about these policies or about your order, write to help@excitica.com or use the contact form. Include your full name, order number, and a description of the problem you’re experiencing.